Have you ever accidentally purchased the wrong game version in the Android PlayStation app or discovered you're getting a hard copy gifted for Christmas that you already own digitally? We've all been there, and returning the product can be a challenging endeavor. But you're in luck. Android Police is here to help by outlining the proper steps to take when issuing a refund on the PlayStation Store since getting your money back should always be stress-free.

PlayStation refund policy

Every refund type will contain rules you'll follow for your product to be applicable for a refund, so below, we've outlined each content type and how the general refund process works.

Categorizing your content

Every refund type will have rules you'll follow for your product to be applicable for a refund, so below, we've outlined the content type and how the general refund process works.

  1. Games and add-ons (includes full games, downloadable content, in-game consumables, and season passes): You have 14 days to request your refund from the date of purchase. If you've downloaded and streamed your purchase, you're ineligible for a refund unless, in this particular case, you have proof your product is faulty.
  2. Subscription-based services: You have 14 days to request your refund from the date of purchase, including any free trials with your product. Note: You may not acquire the full refund depending on how long you've been on the subscription service.
  3. Pre-orders: Pre-orders placed before 14 days on the content's release date, you can request a refund anytime before the release date. If you've placed your pre-order after 14 days from the content's release date, you only have 14 days from the date of your order to issue a refund (provided you've never downloaded any content). Once you've received a refund, you'll also lose any extra content or bonuses with your pre-order.

Cancellation Policy

You can check out the official PlayStation Store's cancellation policy for more information. It's important to note that adding any funds to your wallet is non-refundable. We recommend being mindful when you're choosing to top up.

How to get a refund by using the PlayStation Ap

  1. Download the PlayStation App from the Google Play Store (the download is linked in our widget in this section).
  2. Launch the PlayStation App and tap Sign In. Enter your Sign-in ID (email address) and your password on the next screen. Tap Next.
  3. If you're using the PlayStation App for the first time, you'll need to read the features before accessing the main page. Keep tapping Next to proceed, then tap Maybe Later on the 'Promos and offers' screen. Tap Next to finish the setup.
  4. Now you're on the PlayStation App's home page. You can access PlayStation news, your gaming library, the PlayStation Store, and more.
  5. Tap on Settings (gear icon), scroll down to PlayStation Network, and tap Support.
  6. Next, you'll navigate to the PlayStation Support page, tap on PS Store & Refunds > Refunds > Requesting a PS Store refund.
  7. Choose the appropriate option for your purchase type. Tap on Request refund. You'll be in contact with a Customer Support bot to walk you through the rest of the way.

How to turn off auto funding for pre-orders and subscriptions

Learning how to avoid sneaky credit card charges can prevent you from needing a refund in the first place — this will only take you a few minutes to complete. By turning off the auto fund function for pre-orders and subscriptions, you'll have to manually manage your reminders, or you can use an app like Google Calendar for creating tasks.

  1. Launch the PlayStation App.
  2. At the bottom of the home page, navigate to the PlayStation Store by tapping on the shopping bag icon.
  3. Tap on the Hamburger button (three horizontal lines) > Payment Methods. You may have to log in again for security reasons.
  4. Scroll to 'Automatically Add Funds to Renew Subscriptions or Pay for Pre-Ordered Content' and turn that slider off.

Mistakes happen

Mistakes can happen with any purchase, but getting our money back should always take priority. Learning how the refund process works and the proper steps to ensure a return will lead to a painless experience. And remember, while you wait for your return and would like to keep yourself busy on your TV with a few streamed games, kick back with some of our favorite streaming devices.